Our business hours are typically Monday-Friday, 10:00am through 6:00pm Pacific Standard Time. Earlier and much later in our busy Summer or Christmas seasons.
When we are in our busiest seasons we often work Saturdays and/or Sundays packing orders. The carriers will not pick up on those days ( we are getting the shipments ready for Mondays pickup) but we will answer the phone if in the office.
After the Christmas holiday season during winter and a few other slow periods we may come into the office later.
Established in 1996. We are not a drop ship store but directly import 99% of our products. Most under exclusive contract to us or our products we developed ourselves.
1021 SW Klickitat Way
Ph Toll free 888-225-2865
If you are really in need of urgent help call the owners cell phone at any reasonable time 206-953-5342. NOTE: Seattle is Pacific Standard time so for those on the East coast calling at 9.00am your time is not reasonable as its 6.00am here.
Both our office and my cell phone have voice mail, so if there is no pickup, leave a message and we will get back to you ASAP.
Note: we are an E-commerce company, this means that all ordering is done online and at your convenience 24/7. We keep our prices low for all our customers because we don't have a bank of sales people waiting to take phone orders. However we are happy to take phone orders if you really are not computer savvy, or are don't have a computer, etc.
We are located less than 2 miles from the center of downtown Seattle. Our office/warehouse is in a business park at the opposite end of the island where the container terminals are. Sorry as a warehouse the liability issues don't allow us to have walk in customers. Any questions or concerns please contact us.
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