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How can I contact you?
Click on the Contact Us link in the Customer Service menu.
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When does my order need to ship to arrive in time for Christmas?
If you are ordering with UPS Ground delivery service, the last day to ship is Thursday, DECEMBER 17th for East Coast delivery before Christmas. Orders must be received no later than 3:00pm PST on December 17th to ship the same day. We cannot guarantee orders shipped UPS Ground on December 17th or later will arrive to the furthest destinations by December 24st, the last UPS delivery day before Christmas. From December 18th, you may want to consider upgrading the shipping to UPS 3 Day Select or faster. Please e-mail or call us to confirm the best method for your order, 1-888-225-2865.
If your order is USPS priority mail for domestic delivery, you will also need to order the DECEMBER 17th. There is USPS delivery on Thursday, December 24th.
For International deliveries, we will ship using USPS International Priority Service. In most cases, we will need to quote you the rates. Please e-mail or call to confirm the transit time and cost to your destination. In general, these orders should be placed no later than DECEMBER 7th. We are NOT responsible for custom delays or customs and additional charges in the destination country.
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What is your return Policy?
All purchases are backed by our 100% Satisfaction Guarantee:
If it is a blatant error on our part where we ship the wrong product we will pay the costs to ship the product back and send the correct product to you.
You will receive a full refund for all returned product received back within 30 days of original order. For gift orders placed during the holidays, the 30 days will commence from December 25th. We will only process returns from and refunds to the party who ordered the product, not the gift recipient. You will only be refunded against your original method of payment.
Notes:The refund does not include original or returned Shipping & Handling expenses (Free shipping has a cost to us so this will be debited from the return credit). Used merchandise is NOT refundable. Only product that is in its original undamaged packaging complete with all Instructions, Tags etc is accepted for return. Special orders are not returnable.
Please call us at 206-340-5995. You must do this as we will automatically send back at your expense, returns that do not have an RMA number.
We will issue an RMA number when you call.
Return product to address listed below. Be sure to enclose a piece of paper with the RMA number the name and address used to place the order clearly printed on it. The RMA number must be clearly written on the outside of the package.
Indicate if you would like to exchange your item for another, or if you'd like a refund.
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Do you ship the same day you receive the order?
In most cases, yes. If an order is received before 2.00PM Pacific Standard Time, Monday-Friday, it will go out the same day. (UPS does not pickup on the weekend or deliver on Saturday and Sunday.)
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Who is responsible for warranties on your products?
Playaboule imports 99% of the products you see on this web site directly from the manufacturers. We are responsible for all warranty claims. There is no "passing the buck" with us. Contact us with any quality issues.
If you want to bring the product back to our warehouse for a warranty claim, call us first and we will be sure to be available to greet you. If it is a fair claim and we have a replacement in stock, we'll switch the product out at no cost to the customer, on the spot. Of course we can't accept a claim to reimburse you for your time, gas and expenses getting to us. Just as a customer does not and cannot expect to make such a claim from a typical store where a purchase was made and then a warranty return is requested. This policy carries over to a courier, mail or package (e.g. UPS) delivery return for a warranty claim, the return expenses including insurance are the responsibility of the customer. If after inspection the product is deemed to be a fair warranty claim we will pay the shipping charges back to the customer.
The following is excerpted from Dell. Apple and other brand name companies use almost the same terms so we know ours to be fair. We use the same guidelines.
During the 90 days of the 90-day limited hardware warranty and the first year of all other limited warranties:
During the 90 days of the 90-day limited hardware warranty and the
first year of all other limited hardware warranties, Dell or its
authorized representative will repair any Dell-branded hardware
products returned to us that prove to be defective in materials or
workmanship. If Dell or its authorized representative is not able to
repair the product, we will replace it with a comparable product that
is new or refurbished.
When you contact us via phone or web, we
will issue a Return Material Authorization Number for you to include
with your return. You must return the products to us in their original
or equivalent packaging, prepay shipping charges, and insure the
shipment or accept the risk if the product is lost or damaged in
shipment. We will return the repaired or replacement products to you.
We will pay to ship the repaired or replaced products to you if you use
an address in the United States (excluding Puerto Rico and U.S.
possessions and territories). Otherwise, we will ship the product to
you freight collect.
If we determine that the problem is not
covered under this warranty, we will notify you and inform you of
service alternatives that are available to you on a fee basis.
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Can I see the shipping charges without entering all my contact info?
Yes.
When you click "Add" on the product page, you are taken to the checkout
page where there is a button called "Shipping Rates". Click that button,
enter your zip code in the panel that pops up and a list of optional
shipping methods with their real time and actual charges from the respective websites of UPS or USPS (if available) will be displayed.
Note-
When shipping Internationally, there may additional charges upon
delivery for Import and brokerage fees. Please check your countries
import rules and regulations before ordering.
Overnight and 2 Day Shipping- All airfreight carriers reserve the right to extend delivery time by 24 hours to residential deliveries. This is beyond our control and airfreight charges will NOT be refunded for this reason. Orders must be received by 3pm PST.
We are not responsible for lost shipments. You must file a lost shipment freight claim with the respective shipper.
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Where offered, free shipping is by a method at our option. Typically UPS Ground or USPS Flat Rate Priority. How do I get the product faster?
If you would like a faster
shipping method, please note in the comment section, and the additional
shipping charges will be added to your total. UPS Ground free shipping
offers do not apply to Hawaii, Alaska, APO or International
destinations.
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Where is the receipt sent?
We do not include receipts with the order, only a packing slip that lists the ship to, the items and their options, the shipping method and date and time of the original order. There is no pricing information included with the shipment.
The exception is international shipments where an invoice is required to go with the shipment for customs clearance purposes.
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Delivery to P.O. Boxes and APO's.
Sorry,UPS(United Parcel Service)does not deliver to P.O. Boxes or APO
addresses. Orders to P.O. Boxes and APO's must be shipped via the USPS
(United States Postal Service). You can choose this method of shipment
at check out. If you select UPS service incorrectly, we will contact
you to quote the USPS shipping cost. If we are offering UPS free
ground shipping, we apologize but this offer cannot be extended to PO
Boxes and APO deliveries, you will be contacted and quoted the cost for delivery via the USPS.
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Do you make a profit from the shipping charges?
Definitely not. We regard this as a service to our customers and in fact our charges for shipping are typically a few dollars less than the published UPS prices. Or in many cases FREE!!
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Do you add to the order for the shipping box, packing materials or handling?
We don't add any packaging or handling charges to your order. As with shipping we regard this as a service to our customers.
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